Damage and defects

Last updated: October 1, 2026

Greenhouse kits, cold frames, and polycarbonate panels are large and can be sensitive to freight handling. This page explains what to do if your Greenland Nurseries order arrives damaged or is defective.

Report quickly

If your order arrives damaged or defective, photograph the packaging and product and contact contact@greenlandnurseries.shop or +1 951-202-3320 within 7 days of delivery. Include your order number.

Helpful photos include:

Outer carton or crate and any torn wrap
Close-ups of cracks, bends, or missing hardware
Polycarbonate sheet edges and protective film when panels are involved
The packing label or delivery receipt if freight damage was noted

How we resolve issues

After we review your photos and order details, we will arrange a replacement, store credit, or refund as appropriate under California consumer protections and our Refund and returns policy.

Please keep damaged packaging until we confirm next steps — carriers sometimes require it for a claim. Do not install clearly damaged panels or frame parts; installing damaged goods can limit what we can replace.

Manufacturing defects after use

If a defect appears after careful installation within a reasonable period, contact us with photos and your order number. We will advise whether a manufacturer warranty, replacement part, or another remedy applies.